The investment in computerized information systems is a double-edged sword. The return on investment can be very rewarding, however research indicates that many of the organizations having implemented such systems have failed to realize the expected benefits. The reasons are numerous, but typically result from a project scope that was not inclusive of the need to re-engineer business processes or the project was being pushed to completion to control the cost of both the consultants and internal resources. Given that the technology implemented has been proven, one usually has to look at issues beyond system functionality to achieve implementation success.
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