“How does management ensure that information received is promptly executed through a process?” Moreover, how do they know that the process is going to deliver a quality result? We know from experience that people will take short-cuts when they can, that they often don’t know how a quality result can be consistently achieved. We also know that personnel changeover often results in the loss of a significant amount of knowledge capital. How can this be mitigated? What can a company do to make sure that consistent results are achieved?
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