Often, the pointing finger for software issue will be at the functionality of the software. It isn’t working in the manner that was expected. That will lead to accusations of the vendor overselling the abilities of the solution (it’s been known to happen) or the consultants teaching the functionality weren’t good enough at helping the organization set the systems up properly (yes, that’s been known to happen too). However, there’s a very likely third situation…the users don’t have the proper knowledge capital to be able to apply the business situations to the selection and / or setup of the chosen solution.
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