It is widely held that an ERP project is one of the most critical projects that an organization will undertake. The impact to an organization’s ability to service customers, meet regulatory requirements, reduce costs and reduce time to market is huge. In fact, the ability to compete and survive may be at stake. However, more than 70% of all ERP solution purchases fail to meet the criteria of “doing it right”. The minimum criteria of “doing it right” would be that the project:
(1) is completed on time;
(2) is completed within budget;
(3) meets the expected return-oninvestment;
(4) has not caused unexpected personnel turnover.
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