As process management becomes a matter of strategic vision and greater priority within organizations, there is a strong rationale for establishing a Chief Process Officer role (CPO).  But what role should the CPO play and how do you decide if it is time to invest in a process approach?

The CPO is  ‘evangelist’ for process-centric approaches and is involved in every major initiative at an organization that involves process change or improvement.

The CPO owns process management, enabling a seamless transition from business strategy to execution of initiatives that will provide the most value

The CPO guides the organization through the interventions needed to improve both the organization’s process skills and the quality and efficiency of the processes themselves.  To achieve this, the leader should be seen to represent the organization’s broader interests and should be well networked and respected across the organization.

They will have the ability to rally resources and drive collaboration effectively is vital thus making process leadership a C-level imperative and efficiency of the processes themselves.

The CPO owns process management, enabling a seamless transition from business strategy to execution of initiatives that will provide the most value

The CPO is responsible for reducing business cycle time; human effort, overhead costs, and business risk factors across the organization. To achieve this, the leader should be seen to represent the organization’s broader interests and should be well networked and respected across the organization.

They have the ability to rally resources and drive collaboration effectively

CPO’s must have a significant amount of experience in continuous improvement and/or lean management and be able to identify and suggest remedies for wasteful processes.  They must be able to identify the root cause of a problem whether it is an interpersonal issues within a team, bad process design, information technology or operational technology.  They must have a broad knowledge base and individuals with this level of experience and depth of knowledge are not inexpensive.

Benefits can include:

  • Ability to get new product or service to market faster than the competition
  • Reduce the quote to cash cycle by 15% which increases your cash flow
  • Reduce direct cost of production/service delivery by 10%
  • Reduce cost of overhead by 20%
  • Reduce overall business risk

 

How Can Emercomm Help?

Emercomm can provide a Virtual CPO service to your organization, which allows you to obtain the benefits of having a full-time CPO without the overhead. If you are considering a CPO or Virtual CPO role for your organization Emercomm can help with the following services:

  • Virtual CPO
  • Interim CPO
  • Definition of the CPO Role
  • Candidate Selection
  • Skills Gap Coaching
  • Organizing the BPM Organization
  • Priority Setting for Value
  • BPM Tools & Methods

 

Process excellence is the quintessential competitive differentiator that enables getting new ideas, strategies, and products to market in months not years.  Business process improvement can create value for your organization.  Can you afford to overlook the opportunities that can be achieved by investing in the expertise of a CPO?

Once you have begun the process journey Emercomm LeanControl solutions provide CPO’s and organizations with an automated, fully documented business processes that guides the CPO, Project Manager and team through a series of process stages and tasks.  Following this process will provide the organization with the highest possible potential to properly validate the budget, scope any professional services required and ensure a high probability of achieving success on time and on budget.

Contact us at PR@emercomm.com to learn more. 

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